Head of Resource Augmentation

Job Purpose:

The Head of Resource Augmentation is responsible for managing and expanding the resource augmentation business unit, including driving strategic initiatives, optimizing operations, and ensuring high-quality delivery of services to clients. The role involves managing a pool of skilled professionals, overseeing project staffing, and ensuring profitability while maintaining client satisfaction.

Key Responsibilities:

Strategic Leadership:

• Develop and execute the resource augmentation strategy to align with organizational goals.
• Identify and target market opportunities for resource augmentation services.
• Build strong client relationships to understand and fulfill their staffing requirements.

Business Development:

• Set up and own the sales and business development teams to generate leads and secure contracts for resource augmentation services.
• Develop proposals, negotiate terms, and ensure successful closure of deals.
• Monitor market trends to identify potential opportunities and risks.

Talent Pool Management:

• Build and maintain a robust talent pool across various domains and skill levels.
• Design and implement processes for onboarding, training, and retaining augmented resources.
• Ensure resources are engaged, motivated, and aligned with company values and client needs.

Client Engagement:

• Act as the primary point of contact for client escalations related to augmented resources.
• Ensure timely and effective deployment of resources to meet client requirements.
• Regularly review client satisfaction and identify areas for improvement.

Operational Excellence:

• Monitor the performance of augmented resources and address performance gaps.
• Implement systems and tools to optimize resource allocation and utilization.
• Ensure compliance with contractual obligations, labor laws, and internal policies.

Financial Management:

• Develop and manage the department's budget to ensure profitability.
• Analyze revenue, margin, and operational costs to identify improvement areas.
• Establish and monitor financial KPIs related to resource augmentation services.

Team Leadership:

• Build and lead a high-performing team within the resource augmentation department.
• Set objectives, monitor performance, and provide regular feedback to team members.
• Promote a culture of collaboration, innovation, and accountability.

Qualifications:

Educational Background:

• Bachelors degree in Business Administration, Human Resources, or related fields.
• Masters degree or relevant certifications (e.g., PMP, SHRM, CIPD) are preferred.

Experience:

• 8+ years of experience in resource augmentation, staffing, or consulting services, with at least 3 years in a leadership role.
• Proven track record in managing large-scale resource augmentation projects and client portfolios.

Skills and Competencies:

• Strong knowledge of the staffing and resource augmentation industry.
• Excellent client relationship management and negotiation skills.
• Proficiency in resource management software and tools.
• Data-driven decision-making with strong analytical skills.

Exceptional communication, leadership, and organizational abilities.