IT - Application Support _ L1

 In this role, we are looking for IT - Application Support _ L1, who have good knowledge and experience on intercompany recs, Nostro recs, FO-BO recs, Cash recs

Experience in different file schemas and SWIFT messaging

Responsibilities

Understand requirements relating to change needs of business and design solution accordingly
Testing of code changes for change function and regression
Ensure quality standards in release
Take care of incidents, escalate to 3rd parties as necessary
Create SOPs/fix logs for incidents
Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
Work with the right teams within Genpact 3rd parties for the implementation of change
Follow the required policies and procedures for the incident, problem and change management
Ensure service performance expectations are met with service levels and quality
Raise/escalate any service-related issues and risks to track lead and/or BCI lead
Exposure to finance domain (preferably capital markets) in the previous years

Qualifications we seek in you!

Minimum Qualifications

Graduate in Technology with Computers or IT stream
OR
Graduate any stream with course in Computers or IT stream
Preferred qualifications
Good Interpersonal skills.
Possess good verbal and written communication skills.
Required Skills:

Hands-on experience with Intellimatch, intellisuite GenNext
Experience on intercompany recs, Nostro recs, FO-BO recs, Cash recs
Experience in different file schemas and SWIFT messaging
Solid knowledge and experience in Microsoft SQL Server 2016, 2019.
Must have hands-on SQL server - creating sps, tables joins, triggers , cursors
Must have good trouble shooting and analytical skills.
Excellent communication skills (verbal and written).
Strong desire to understand functional aspects of applications.
High energy, results driven person with strong interpersonal skills.
Able to work under minimal supervision.
Preferred/Desired Skills:

Configuration Management, Build and Deployment.
Ability to work directly with business clients to translate requirements into technical solutions.
Working experience in applications related to accounting & financial reporting. Credit risk is a plus.
Knowledge of Control-M or other scheduling application
Capital Markets Domain knowledge is preferred
Knowledge of ITIL, integration across IPC (Incident, Problem & Change Management)
Experience on DevOps
Experience on SPLC or Agile

Comments for recruiters: Please read the JD carefully before sending in the candidatures.