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TMB-PNHL(Bengali Language)
4-9 years
Bangalore / Bengaluru
1 vacancy
TMB-PNHL(Bengali Language)
Tech Stalwart Solution
posted 4d ago
Job Role Insights
Key skills for the job
Job Description
- Strong written and verbal communication skills with neutral Indian Accent
- Ability to communicate calmly and diplomatically with patients & co-workers
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills
- Ability to build positive relationships with patients
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification
Typical duties and responsibilities :
- Handling the calls with good communication skills professionally
Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region
- Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language
(Telugu, Tamil, Guajarati, Marathi, Assamese, Bengali) - Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly
- Be a self-starter with attention to detail
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs
& Production hours 8:00:00 hrs
) to be completed adhering to the break schedules & being punctual
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes
- Mode of work: Work from Office, Tech Mahindra LTD
, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100
- Employment Type: Permanent
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM
\ - Working days: 6 with 1 day rotational off
Employment Type: Full Time, Permanent
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