Tech Mahindra Ltd Pune Hiring For International Voice Process

Contact- AKSHAYA - 8956505429 (Call/WhatsApp)

Email- AKSHAYA.DATTATRAYGURAV@techmahindra.com

Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information wering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Preferred candidate profile

Required profile

• Min 6 months international Voice experience
• Reviewing account information and ans
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and benefits

• Cab Facility both ways [ Pick up and drop within Transport radius]
• Immense Growth Opportunities
• Loyalty bonus upto 20K

Interview Rounds: 1st Level - Operations 2nd Level - Versant [ Need to score 58/60 ]

Role: Voice / Blended

Other Industry Type: BPO / Call

Centre Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent Role

Category: Voice / Blended