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69 Tech Mahindra Jobs in Noida

Technical Support Associate || WFO || Immediate joiners

0-4 years

₹ 3 - 5L/yr

Noida, Hyderabad / Secunderabad

25 vacancies

Technical Support Associate || WFO || Immediate joiners

Tech Mahindra

posted 20hr ago

Job Role Insights

Flexible timing

Job Description


Tech Mahindra is Hiring for Service Desk


Role- Associate/senior Associate Technical (Voice process)


Work location- Noida(NSEZ) & Hyderabad (Bahadurpally)

Experience: Min 1 year in International Service Desk Technical Support is Required

Working Days - 5 Days a week

Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location.

*******LOOKING FOR IMMEDIATE JOINERS ONLY******


***Kindly go through the JD below and apply on the Naukri portal itself. ***

Roles and Responsibilities

  • Ability to work in 24*7 environments.
  • Act as a single point of contact for phone calls and emails from all users regarding IT issues and queries
  • Respond to customer requests via phone and e-mail in a timely and accurate manner
  • Handle end to end ticket flow on Service Now ITSM tool
  • Ability to work in a highly pressurized environment
  • Ability to follow defined processes as per customer guidelines
  • Escalate complex issues to appropriate teams for resolutions
  • Implement application systems, in partnership with IT Solutions personnel
  • Investigate and resolve application problems
  • Address operational system issues including installing applications and troubleshooting application and system resource-based issues
  • Analyze system logs and identify potential issues and troubleshoot for quick resolution
  • Provide end to end support for Servers/networks, applications, and operating systems, handheld devices
  • Experience in Active Directory, DNS, and DHCP will be an added advantage

Desired Candidate Profile


  • Professional communication skills with the ability to communicate effectively to a diverse
    audience Effective time management skills and attention to detail and accuracy
  • Ability to identify opportunities for process improvements
  • Ability and willingness to work in a large 24*7*365 Service Desk environment
  • Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now(Preferred))
  • Desirable B.Tech/B.E /BCA/MCA.
  • ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory)
  • Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent
  • Retail domain knowledge is an added advantage.

Interview rounds:

  • 1. HR Screening Round
  • 2. VNA Round
  • 3. OPS Round

Kindly share your resume before contacting the below number

Please mention your location while sharing cv

Phone number/Whatsapp- 8115242149 (Archil Rathore)

Mail :- AR00824296@TECHMAHINDRA.COM




Employment Type: Full Time, Permanent

Read full job description

Tech Mahindra Interview Questions & Tips

Prepare for Tech Mahindra Technical Support Associate roles with real interview advice

Top Tech Mahindra Technical Support Associate Interview Questions

Q1. What is a difference between router and modem?
Q2. What is the difference between hubs and switches?
Q3. What is Mac address and can we change the Mac address.
View all 16 questions

What people at Tech Mahindra are saying

3.3
 Rating based on 427 Technical Support Associate reviews

Likes

They give the apportunity for fresher those who are willing to start their carrier in MNC, this is the best platform to start the carrier.

Dislikes

1. No work life balance 2. Worst company culture and policy's 3. Transportation system is terrible 4. No appraisals 5. The office didn't provide a atleast good coffee at the floor. 6. No fixed systems, everyday login into different systems. Finally the experience in Tech M is horrible.

  • Salary - Poor
  • +5 more
Read 427 Technical Support Associate reviews

Technical Support Associate salary at Tech Mahindra

reported by 2.5k employees
Lock Unlock
₹0.9 L/yr - ₹7 L/yr
At par with the average Technical Support Associate Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 35.2k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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Tech Mahindra Noida Office Locations

View all
Noida Office
A - 6, Sector - 64, Noida 201301 (Uttar Pradesh) India Noida
201301
Noida Office
A - 20, Sector - 60, Noida - 201301 (Uttar Pradesh) India Noida
201301

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