Care Management Analyst

Care Management

GE Centricity Perinatal CC1/CC2 Certificiation

GE Centricity Perinatal DRM (report writing) certification/training

Wellsky CarePort Admin and Report Module certification/training

Symplr Midas 1 yr minimum experience with monthly/quarterly/yearly updates and patch installs/upgrades

Previous experience with support and configuration in applications such as Cardiovascular, Pulmonary and other specialty registries;

GE Centricity Perinatal, Wellsky CarePort, Symplr Midas, Milliman Care Guidelines, Metriq Cancer Registry, V5 Trauma Registries, Neodata, OBIX, Intellispace, Interqual, and Optum Care Coordination (OCCP)

OCCP 2 yr minimum experience with configuration and build 1 yr minimum Crystal Reporting Writing experience 1 yr minimum SQL Writing experience

Be able to work with interfaces having HL7 knowledge ServiceNow experience in incident management, change requests, and service requests using ServiceNow

Experience in loading server certificates, server migrations, data migrations Clinical background - preferably nursing to be able to understand clinical workflow and build requested Provide application/infrastructure support and respond to requests and inquiries from users within the pre-determined timeframe of the applicable service levels

Escalate calls with vendors according to defined support processes

Have a strong attention to detail and an urgency to follow through to resolved issues by prioritizing them and addressing intelligently

Demonstrate proactive communication to clients after identifying common issues reported to support

BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience and Associates or BS in a clinical field

Advanced analytical thinking and problem solving skills

Communicate issues and opportunities to the support team leadership effectively

Be on call as per team rotation to manage incidents logged

Monitor ServiceNow queues and use it to document all activities leading to resolution of issues Must be willing to work in US shift timing

Experience with Citrix, server maintenance, SQL DB, and supporting application updates Facilitate and assist with multiple teams during technical and major incident bridge calls to identify, troubleshoot issues and seek toward resolutions.