Customer Service Executive Voice & Chat

Job description

Roles and responsibilities-

• Resolve International customer queries.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

Both side cab

Loyalty Bonus

Incentives

For Any Further Query Contact :-

HR Anuradha

Contact :- 8383846755

Email ID:- Anuradha.Gupta@TechMahindra.com

HR Yukta

Contact :- 9711498317

Email ID :- yukta.vats@techmahindra.com