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429 Tech Mahindra Jobs

International Voice Process Executive

1-4 years

₹ 3.5 - 4.25L/yr

Noida, Ghaziabad, Delhi/Ncr

30 vacancies

International Voice Process Executive

Tech Mahindra

posted 7d ago

Job Description

Job description
Roles and responsibilities-

  • Resolve International customer queries.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits Both side cab Loyalty Bonus Incentives

For Any Further Query Contact :-HR Vaishnavi Gupta

Contact No-9873794764

Email ID:- Vaishnavi.gupta@TechMahindra.com



Employment Type: Full Time, Permanent

Read full job description

Tech Mahindra Interview Questions & Tips

Prepare for Tech Mahindra International Voice Process Executive roles with real interview advice

Top Tech Mahindra International Voice Process Executive Interview Questions

Q1. Tell me something about yourself. Define encapsulation. What is inheritance. What is constructor. What is method overloading. Can we overloa ... read more
Q2. Factorial Calculation Problem Given an integer N , calculate and print the factorial of N . The factorial of a number N is defined as the p ... read more
Q3. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
View all 1.8k questions

What people at Tech Mahindra are saying

2.8
 Rating based on 3 International Voice Process Executive reviews

Likes

Because we get good basic salary.

  • Salary - Good
  • +1 more
Dislikes

Won't get good reorganization.

  • Promotions - Poor
Read 3 International Voice Process Executive reviews

International Voice Process Executive salary at Tech Mahindra

reported by 19 employees
₹2.2 L/yr - ₹5.5 L/yr
19% more than the average International Voice Process Executive Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 35.4k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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View all
Noida Office
A - 6, Sector - 64, Noida 201301 (Uttar Pradesh) India Noida
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Noida Office
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