International Voice Process Executive

Job description
Roles and responsibilities-

• Resolve International customer queries.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits Both side cab Loyalty Bonus Incentives

For Any Further Query Contact :-HR Vaishnavi Gupta

Contact No-9873794764

Email ID:- Vaishnavi.gupta@TechMahindra.com