Technical Support Engineer

• Hiring Requirements Role Tech Support No
• of openings 30 Qualification: Freshers: BCA/BE/MCA Experience or Fresher: 0-1Year Communication(Excellent / Good / Average): Excellent English with Hindi ( good if they can speak)
• No mother tongue influence

Terms and conditions:

• Candidates will undergo 1 month training by the client, if clears assessment, will be onboarded in January 2025
• Responsibility of the candidate is to attend the training regularly without break, candidates will be selected for training by the client
• Skills: Customer service skills, Multi tasking, logical approach, Basic PC hardware knowledge

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams(egsoftware developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting