Product Trainer - SaaS Platform (3-7 yrs)

We are looking for a motivated and experienced Product Trainer for SaaS and software products to join our team. As a Product Trainer, you will manage designing, developing, and delivering comprehensive training programs, Knowledge base, digital materials, onsite and remote training and certification for our SaaS and software products.

You will collaborate closely with the product development, Sales, and Customer Success team to understand product updates and enhancements and translate technical details into clear and engaging training materials for both internal staff and external clients.

The ideal candidate will have a strong background in CRM systems, AI, Business process automation, product mapping excellent communication and presentation skills, and a passion for educating others.

Responsibilities :

1. Develop training materials including manuals, presentations, videos, and other resources to effectively educate users on our Software Product functionality.

2. Conduct training sessions for internal staff and external clients, both in-person and virtually, to ensure a thorough understanding of Software product features and capabilities.

3. Customise training programs based on the needs and skill levels of different user groups, including sales teams, customer service representatives, and administrators.

4. Collaborate with the product development team to stay updated on software updates, new features, and enhancements, and incorporate this information into training materials.

5. Provide ongoing support to users, answering questions and troubleshooting issues related to product usage.

6. Gather feedback from users to continually improve products and services, training programs and materials, ensuring they are creating a unique customer experience that is leading to growth.

7. Stay informed about industry trends and best practices related to product training and incorporate latest ideas and techniques into training programs as proper.

8. Help with the development of certification programs for Software Product users to prove ability in software usage.

Qualifications:

1. Bachelor's degree in a relevant field such as Business Administration, Information Technology, or Education.

2. Proven experience (4+ years) working with software product, preferably in a training or support role.

3. Strong understanding of CRM concepts and functionality, including sales automation, customer service management, and marketing automation.

4. Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and understandable manner.

5. Experience developing training materials and delivering training sessions to diverse audiences.

6. Ability to work independently and collaboratively in a demanding environment, managing multiple priorities and deadlines effectively.

7. Ability in Designing Training Microsoft Office suite and other relevant software applications.