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Premium Employer

Sutherland Global Services

Compare

3.6

based on 7k Reviews

2 Sutherland Global Services Team Manager Jobs

Team Manager

Sutherland

3.6

based on 7k Reviews

3-8 years

₹ 5 - 10L/yr

Hyderabad / Secunderabad

40 vacancies

Team Manager

Sutherland Global Services

posted 6mon ago

Job Role Insights

Flexible timing

Key skills for the job

Team Handling International BPO International Voice Process BPO Operations Team Management

Job Description

Required Qualification: Graduate/post-graduate
Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
Team handling experience
Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
Be attentive to details
Be able to work in a fast-paced environment
Have good working knowledge in MS Office applications: Word, excel, & PPT
Be able to adjust quickly and smoothly to changing priorities and conditions
Have ability to interpret data, identify trends, and make suggestions for improvements
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
24/7 Shifts (Onsite).

Contact Person - Ankitha (G.Ankitha@sutherlandglobal.com)

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Sutherland Global Services Interview Questions & Tips

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What Team Manager at Sutherland Global Services are saying

3.3

Rating based on 83 Team Manager reviews

Anonymous · Customer Success, Service & Operations in Chennai

Likes

There is nothing to like about working with Sutherland..

Job security - Good

Dislikes

Worst HR team doing nothing other than recruitment. WFM is like puppet doing nothing except uploading the files shared to them. Transport department is if no use...still using the old pattern of assigning cabs to employees There's a lot more which is not said by many out there.