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Engaged Employer

Wipro

Compare

3.7

based on 52.7k Reviews

Video summary

2 Wipro Team Leader Quality Jobs

Quality Team Leader

Wipro Limited

3.7

based on 52.7k Reviews

3-5 years

Gurgaon / Gurugram

1 vacancy

Quality Team Leader

Wipro

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Quality Assurance Quality Control Cleaning Six Sigma Process Excellence

+ 6 more

Job Description

About The Role :
Role Purpose
The Quality Team Lead will be responsible for managing day-to-day audit operations, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services. In addition, the team lead will also need to perform Quality Audits and the volume will be defined by Clients

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Skills :
Excellence Communication & presentation skills
Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analyst.
Presenting Weekly/fortnightly reviews with the client
· Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus.
Proven track record of successfully implementing quality improvement initiatives
Ability to work independently, make sound decisions, and take ownership of assigned responsibilities.
· Flexibility to work in shifts and adapt to changing business needs.
BPO experience is required in Quality / Process excellence domain in Advertising, Ecommerce platforms, Financial Domain, Digital Marketing Domain.

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Responsibilities
Lead and manage a team of Quality Analysts to ensure the delivery of high-quality services in accordance with client requirements and organizational standards.
Develop and implement quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction.
Conduct regular ATA to check the understanding of the audits done as a part of internal Governance
Monitor and analyze quality performance metrics, identify trends, and recommend strategies for performance enhancement.
Ensure internal & external calibration sessions are executed based on the expectation in a timely manner
Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards.
Excellent communication skills, both written and verbal, with the ability to provide constructive feedback and communicate effectively with team members and stakeholders.
Proficiency in using quality management software and tools to track, analyze, and report on quality metrics.
Collaborate with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements.

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SHIFTS :
Shift will be in Indian time zone 9 PM to 6 PM but candidate has to be flexible in shifts as Operations is in 5 counrties India, North America, Latam, APAC & EMEA.

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Experience
3-5 Years of total experience
Graduate or Post Graduate from any stream
Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.