Hiring For Team leader - Operations - BPO

Experience:

Min 2 years "On Paper" experience in leading and motivating a team in an operational set up along with bringing up innovative ideas in team performance

Educational Qualification:

Graduate/ Post Graduation not required

Key Tasks and Activities

Oversee and manage an operations team of data evaluators

Overall responsibility for delivering of operations for team including workflow, scheduling, quality, productivity, policy adherence.

Manage and coach associates, individuals and team performance against expected productivity metrics and targets

Manage team shrinkage/ attrition within the set target

Drive consistencies across the entire market in conjunction with other team leads

Reviewing working practices and processes and implementing improvements in order to improve productivity, service levels and user experience

Driving team motivation to exceed targets

Coaching/developing the associates who are direct reportees

Handling or raising escalations as appropriate with Google Management team

Liaising with global teams and management as appropriate

Overseeing and supporting changes to services, policies, procedures, resources and facilities in order to positively and flexibly meet business requirements

Please share your resume to swathy.k2@cognizant.com