Team Leader - Defined Contribution

Roles and Responsibilities:

• Responsible for leading operations team. Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process
• Interact directly with the stake holders to deliver business requirements and overall healthy process behavior
• Duties may include, taking part in planning, organizing and directing the work of subordinates or others
• Outline procedures and instructions on work received
• Make estimations on new jobs received, check accuracy/quality of content creation/population done by others
• Ensuring records are maintained accurately. Motivates and guide team to achieve daily targets in a timely manner
• Identify and fix the gaps in the process between offshore and onshore teams
• Partner with offshore and onshore management to ensure compliance and scalable communication processes
• Actively work with various internal teams to drive tools and process improvements that effect process flows
• Adhered to Compliance and Audit
• Effectively manage SLA, process flows and any escalations
• People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition
• Formulate, implement, track career path and individual development plans of team members
• Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation
• Conceptualize, design and deliver trainings to the team
• Manage the team and ensure high service delivery and execution

Skills and Required profile:

• In-depth knowledge of US Retirement 401K business (Money in / Money Out)
• Experience in the handling the team size of 15-20 people
• Should have minimum 7 years of experience in US Retirement 401K business & 3 Years in People Management Role
• Excellent communications and analytical skills
• Self-starter, self-motivator, proactive, target oriented with attention to detail
• Possess strong networking skills
• Proficient with Microsoft Office Suite (Word, Excel, SharePoint, etc.)
• Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary
• Should be flexible to work in night shifts and must extend when business required
• Knowledge on SLA/Attrition/Quality