Delivery Analyst & BOM | Defined benefits - US Pension @NCR Wipro

Job Description:

• Work Location: Noida & GGN
• Role: Solutions Delivery Analyst & Benefits Ops Manager
• Work Shifting 05.30 pm to 03.00 am (IST).
• Transport: Pick UP & Drop
• Looking Immediate 1 Month Notice period Candidates.
• Experience in DB US Pension / Retirement process Min 3.5 Years - 9 Years

Pls share me updated resume to monica.t21@wipro.com

Responsibilities:

• Good understanding about Defined Benefit - US retirement plans & Pension calculations like termination benefits and Estimates .
  
• Strong understanding of client plan provisions/product & processing guidelines and SLA metrics
• Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation
• Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices
• Resolve tasks in accordance with due dates and ensure process is well documented
• Create adhoc reports as required to support client service delivery functions
• Provide day-to-day client and third party administrator contact for participant processing inquiries
• Participate & contribute in daily huddles and status meetings
• Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant
• Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality
• Work with the client team across shores to deliver against client requirements
• Proactively identify training needs and provide necessary coaching as required to BOAs
• Proactively seek performance feedback to build & enhance knowledge
• Build and leverage partnerships across shores to deliver against client requirements
• Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching
• Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team
• Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel.