Team Lead - Customer Due Deligence

Role & responsibilities

Note: Shift timing will be 6:00pm - 3:00am

• Coach and develop the skills and abilities of assigned associates.
• Manage and calibrate workload of assigned associates.
• Prepare daily, weekly, monthly, and annual metric reporting.
• Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
• Handle projects as assigned by manager.
• Complete disciplinary actions to address performance and/or attendance issues.
• Implement AML/KYC screening/EDD/CDD/Compliance on customer accounts/client on boarding accounts through internal database to mitigate various risks like terrorist financing, money laundering and corruption.
• Perform Customer Screening, which is part of KYC (Know Your Customer).
• Analysis of Company/ Client profile and screening the customer under Negative Screening [RDC].
• Work on Various Screening tools such as Bridger, Accurint and Lexis Nexis RDC to determine any risk associated with the clients and connected parties.
• Perform CDD&EDD according to the risk-based approach of the organization.
• Monitor/analyze the alerts and investigating potential suspicious transactions.
• Escalate negative news/adverse media and PEP/SIP (true matches) to compliance for approval of negative news disposition and assisting KYC department with other KYC remediation projects to enhance the KYC framework.
• Conduct KYC on high-net-worth individuals and corporate entities before acceptance as a client through KBA -Knowledge-Based Authentications, EID, and V Screening - Adverse Media Search and PEP assessments using World-Check, Clear and RDC.
• Interpret and apply anti-money laundering regulations to identify and recommend compliance changes as appropriate. Collect and examine financial statements and documents to assist in identifying unusual transaction patterns.
• Liaise with Business Lines (BL) and Relationship Managers (RM) for missing KYC requirements and collect other mandatory information as prescribed Local regulations and guidelines.
• Perform Screening and review due diligence of clients and performing Know your customer and EDD for periodic review project to minimize reputation, regulatory or money laundering risk.
• Remediating customer's Know Your Customer (KYC) record in accordance with client's customer identification program (CIP) and customer due diligence (CDD) standards.

Preferred candidate profile

• Any Bachelors Degree: 8 to 12 years related experience in AML/ BSA.
• Experience reading and interpreting complex legal documents Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions. Advanced Microsoft Office (Word, Excel, and Outlook) skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Strong analytical skills with high attention to detail and accuracy. excellent verbal, written, and interpersonal communication skills. Effective organizational, multi-tasking, and prioritizing skills Solid problem solving and decision-making skills. Ability to instruct others. Ability to interact with all levels of an organization. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
• Ability to work independently
• Knowledge and understanding of corporate trust: industry, products, and processes
• Anti Money Laundering, Bank Secrecy Act and Know Your Customer concepts. CAMS certified desired but not required.
• Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability
• Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution

Perks and benefits

Health and wellbeing. Our health and wellbeing rewards are designed to support you and your family.

Paid time away from work. Our employees enjoy a competitive paid time off package.

Save for your future. We will support you along your retirement savings journey.

Income protection. To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.