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1 Tata Capital Team Lead Job
Team Leader - Call Centre
3-6 years
₹ 3.15 - 3.6L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Team Leader - Call Centre
Tata Capital
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets.
Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.
This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
Team Management:
Supervise and mentor a team of outbound sales agents.
Conduct daily team briefings to set targets and expectations.
Monitor agent performance and provide constructive feedback.
Sales Strategy Execution:
Implement sales strategies to meet or exceed team targets.
Develop call scripts, objection-handling techniques, and closing strategies.
Analyse sales data to identify trends and optimize performance.
Performance Monitoring:
Track individual and team KPIs, including call volume, conversion rates.
Ensure compliance with company standards and data protection Policy.
Training and Development:
Identify training needs and organize periodical trainings.
Ensure new hires are effectively onboarded .
Promote best practices for Lead conversions.
Customer Relationship Management:
Address escalated customer queries/issues promptly and effectively.
Qualification ; Graduate , Master / Postgraduate
Employment Type: Full Time, Permanent
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What Team Lead at Tata Capital are saying
Rating based on 32 Team Lead
reviews
Anonymous · Other
in Hisar
Who ever works in Tata capital is living a fabolus life. The culture, the support from seniors is extremly good
- Salary - Excellent+6 more
Nothing is bad about that firm
Team Lead salary at Tata Capital
What Tata Capital employees are saying about work life
Tata Capital Benefits
Job Training Health Insurance Soft Skill Training Work From Home 
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