Team Leader - AR - RCM

Job Description

A Team Leader for Revenue Cycle Management in voice process is responsible for managing a team of insurance calling agents and ensuring that they meet their targets while providing excellent customer service. The team leader is a leadership role that requires excellent communication, organizational, and people management skills.

Duties and responsibilities include:

• Managing and coaching a team of insurance calling agents: The team leader is responsible for managing the performance of the team, coaching them to achieve their targets, and providing feedback on their performance.
• Managing workflow allocation of the team, ensuring that tasks are assigned appropriately and completed accurately, efficiently, and on time.
• Collaborating with other team leaders and stakeholders to identify and implement process improvements, quality control measures, and best practices that increase efficiency and productivity.
• Resolve employee issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency.
• Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions 
• Provide regular feedback and coaching to team members to help them improve their skills and meet their performance goals.
• Conduct team meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team
• Work with other departments and colleagues to ensure effective working relationships across the organization
• Providing regular reporting and updates to senior management on team performance, project status, and other key metrics.
• Stay current on internal work processes, policies and procedures
• Ensure quick ramp up of new joinees in the team
• Flexible to travel to other office locations as and when required.
• Coordinating with support staff for any concern or suggestion for the team or raised by the team.
• Manage team Attrition
• Work cohesively in a team setting. Assist team members to achieve shared goals.
• Compliance with client/project guidelines, business rules and training provided, companys quality system and policies.
• Communication / Issue escalation to seniors if there is any in a timely manner

Qualifications and Education Requirements

Graduate in any stream.

Preferred Skills

• Experience: At least 6 plus years of experience in client services, customer service, or operations management, preferably in the medical billing industry.
• In-depth knowledge of medical billing procedures and functions: Must have a thorough understanding of the medical billing process and the various insurance policies and procedures to perform the job effectively.
• Strong leadership and management skills: Must have excellent leadership and management skills to guide and motivate the team to achieve their goals.
• Communication: Excellent written and verbal communication skills to effectively communicate with clients, team members, and other departments within the company.
• Analytical and problem-solving skills: Must have excellent analytical skills to analyze and interpret data, identify problems, and develop solutions.
• Attention to detail: The accuracy of medical billing is crucial, and any mistakes can lead to claim denials or delays in payment. Therefore, strong attention to detail is a must.
• Knowledge of healthcare regulations: A good understanding of healthcare regulations, policies, and procedures is crucial in this role to ensure compliance with industry standards and regulations.
• Time management: Ability to manage time effectively and prioritize tasks based on their importance and urgency. Ability to work under pressure and meet tight deadlines.
• Collaboration: Ability to work collaboratively with other team leaders and stakeholders to identify and implement process improvements, quality control measures, and best practices that increase efficiency and productivity.
• Technology skills: Experience in working with billing software and be able to quickly learn and adapt to new technology.
• Strong project management skills to oversee the successful implementation new process guidelines and procedures

Additional Notes

• Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time.