Team Lead/ Sr. Team Lead/ Assistant Manager (AR - RCM)

(Kindly Contact @ 8448838618/ 9953910998)

Role & responsibilities

● Hands-on experience in handling operational activities and managing teams

● Timely escalations to mitigate risk of losing clients

● Oversee daily AR operations, ensuring timely and accurate billing, invoicing, and collections.
● Monitor and manage outstanding receivables, following up on overdue accounts.

● Preparing process related documents including but not limited to process updates, reference document

● Performance evaluation of team members, identifying performance gaps and timely escalations to the HR

● Overseeing the activities and performance of your team by tracking goals, setting individual targets, and facilitating the ongoing training of the members

● Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

● Work on feedback from the clients share and celebrate positive reviews and identify the cause and resolve it in case of negative reviews

● Promoting the organization's services

● Understand our ideal customers and how they relate to our services

Preferred candidate profile

● Bachelors degree is mandatory

● Candidates with excellent written and verbal communication skills and good academic background

● The business is aligned with US business hours, therefore working in night shifts or 24 hrs rotational shifts in India is compulsory

● Candidates with 1 years of experience as an TL or AM from BPO/KPO industry

● Tech savvy, creative and research skills will be highly appreciated.

● Experience in customer relationship management

● Experience in managing and directing a team

● Good analytical skills with a detail oriented mindset

Perks and benefits

● Health Insurance Coverage

● Disability Insurance

● Leave Encashment

● Sat & Sun fixed weekend off

● Reward & Recognition

● Employee Engagement

● Paid holidays and sick time