Team Lead - Home Delivery

JOB Description

Position: Team Lead - Home Delivery

Function: Jio Sales and Distribution

Designation: Assistant Manager

Reporting to: Mobility Sales Lead (MSL)

Experience / Qualifications: Any Graduation (Min 4-8 years) MBA preferred (Min 2-6 years) (Must have atleast 4 years experience in team handling, B2C sales, customer relationship management, delivery operations, sales analysis and technical proficiency as per the Industry)

Roles & Responsibilities:

1. Responsible for Jio Home Delivery (JHD) in JC Operation,
2. Manage and supervise various outbound channels to ensure high service levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target,
4. Monitor refresher training on JHD process and product knowledge to agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery
9. Propose improvements to ensure augmented customer experience,
10. Monitor and gather competition/industry plan, initiatives, policies and best practices.

Key Skills:

1. Knowledge of managing , supervising direct sales teams of min 8-10 people
2. Knowledge of product and market corporate sale
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation

6. Customer focus

Interested Candidates can share their updated CV to the below mentioned whatsapp number Magesh - 6369120934 or send email to Magesh.P@ril.com