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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1 Jio Team Lead Job

Team Leader, Trainer , CE Document verification desk

3-5 years

₹ 3 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Team Leader, Trainer , CE Document verification desk

Jio

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Document verification desk
Job Profile TL
1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10.Follow all contact center policies, procedures, code of conduct and legislative requirements

Job Profile CE
1. Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
2. Adhere to the sample guideline set by the organization
3. Ensure completion of assessment target on daily, weekly and monthly basis
4. Ascertain right coaching needs are identified by the operations team through their evaluations
5. conduct documentation and reporting as per timelines and defined formats
6. Carry out calibration with stakeholders as per agreed process
7. Identify and escalate risks and quality issues for efficient resolution
8. Create quality reports as per organization standards
9. Analyze the factors to meet the operation and standard reporting requirements within the quality function

Job Profile Trainer
1. Ensure advisors are skilled and knowledgeable to handle customer interactions
2. Coach advisors on improvement in products and processes
3. Create learning solutions and customize training delivery
4. Communicate any product and process changes to the team
5. Analyse and measure performance targets and provide coaching
6. Ensure assigned team members achieve quality targets
7. Carry out trainings to boost employee morale
8. Mentor field resources in alignment with business needs
9. Monitor and manage training effectiveness of learning interventions


Age- 30years Maximum


Employment Type: Full Time, Permanent

Read full job description

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What Team Lead at Jio are saying

3.6
 Rating based on 169 Team Lead reviews

Likes

Working culture Timing Environment Daily routine Daily work life balance

  • Salary - Excellent
  • +1 more
Dislikes

Management Hr Working environment Working abilities

  • Skill development - Bad
  • +4 more
Read 169 Team Lead reviews

Team Lead salary at Jio

reported by 365 employees with 1-14 years exp.
₹1.5 L/yr - ₹7 L/yr
49% less than the average Team Lead Salary in India
View more details

What Jio employees are saying about work life

based on 22.9k employees
56%
71%
55%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Jio Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Cafeteria
Free Transport +6 more
View more benefits

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Team Leader, Trainer , CE Document verification desk

3-5 Yrs

Mumbai

2d ago·via naukri.com
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