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17 Alankit Jobs

Team leader ( Connect Centre or Call center)

3-8 years

₹ 2.75 - 4L/yr

Nicobars

1 vacancy

Team leader ( Connect Centre or Call center)

Alankit

posted 6mon ago

Job Role Insights

Fixed timing

Job Description


  • The person will be responsible for managing the operations of the Connect Centre.
  • Conducting combined and individual team meetings, review the work done by the teams.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Preparing reports and analyzing Connect Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction.
  • Ensure working closely with Project Director, Team leads of Connect Centre & Program Manager (Field) for better results.
  • Ensure daily, weekly and monthly reports through dashboard
  • Plan and implement overall call strategy
  • Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers.

Educational Qualifications:

  • Any PG/ MBA or BE or B.Tech or equivalent course and related course on handling customer relationship.
  • More education or diploma to handle helpline in a related field may be preferred

Working Experience:

  • Experience in working as Program Manager in any state-level programs not less than 2 years.
  • Proven experience as call centre manager or similar position for 5 years.
  • Experience of working in projects involving linkages with NGOs and government
  • Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs.

Skills Required:

  • Fluency in English, Hindi and local language with excellent verbal and writing skills.
  • Proficient in MS Office and call centre equipment/software programs.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Strong communications and presentation skills.
  • Experience of quality reporting and documentation
  • Ability to travel frequently within the state.

*Share their resume at priyankabs@alankit.com or can whatsapp on 9582200503*




Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Alankit Interview Questions & Tips

Prepare for Alankit Team Lead roles with real interview advice

Top Alankit Team Lead Interview Questions

Q1. Different classes about IP address
Q3. What are the leading firewalls in market and their speciality.
View all 13 questions

What people at Alankit are saying

2.7
 Rating based on 6 Team Lead reviews

Likes

Long hours and unrealistic expectations. No work-life balance." "Management is not supportive and does not provide clear direction. Lack of communication between departments." "Toxic work environment. Too much politics and gossip.

Dislikes

Cheating with salary.

  • Salary - Bad
  • +6 more
Read 6 Team Lead reviews

Team Lead salary at Alankit

reported by 14 employees
₹2 L/yr - ₹5.8 L/yr
52% less than the average Team Lead Salary in India
View more details

What Alankit employees are saying about work life

based on 370 employees
68%
83%
55%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Alankit Benefits

Submitted by Company
Cafeteria
Work From Home
Team Outings
Health Insurance
Soft Skill Training
Submitted by Employees
Job Training
Soft Skill Training
Health Insurance
Cafeteria
Work From Home
Team Outings +6 more
View more benefits

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