Team Lead - Product Implementation

Post acquiring greytHR product expertise, you will act as a Team Lead Product Implementation (HR & Payroll) to enable clients leverage greytHR for their daily business needs. .Specifically you will:

Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support.

Proactively build strong Internal Team, customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements.

Ensuring Team is delivering the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application.

Actively contribute to continuous improvement in the areas of Team Development, Coordination , Implementation process, Product Enhancement and World Class customer experience.

Tools experience if any:

Microsoft Excel

MS Access & SQL ( Optional )

Customer support tools, such as Zendesk, Freshdesk etc will be a value add.

Qualification and Experience:

Must be a graduate in any discipline.

Must not have a gap of more than 3 years.

At least 4+ years corporate exposure with customer interaction.

Knowledge of Indian Payroll statutory compliances.

Experience in client engagement and query resolving through effective telephone and email communication.

Team building approach with the ability to overlook the Team and get the expected results.

Should have had at least 3 direct reports in the previous role.

Benefits:

Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation.

Great team members & energy filled work environment.

Maximum exposure in Service based industry with various customer interactions.

Flexibility of working Remotely or Office Premises.

Compensation as per Market Standards.