Team Lead - MIS | Night Shift | Work From Office

Designation: Team Lead

Location: Ahmedabad (Work From Office)

Domain: US Healthcare

Shift: US shift (8 PM to 5:30 AM IST)

Experience: Minimum 1 year team handling experience & 5+ years MIS reporting experience

Skills & Competencies:-

MIS Reporting Experience:

Rich experience in MIS Operations & Reporting.

Proven track record of achieving report structuring and maintaining accuracy of hundreds of reports daily.

Leadership Skills:

Ability to lead and motivate a team of MIS and Support Executives.

Strong decision-making and problem-solving skills.

Coaching and Training:

Experience in coaching and developing teammates.

Ability to conduct training sessions to enhance the skills of the team, effectively communicate goals, expectations, and feedback to the team.

Time Management:

Effective time management skills to prioritize tasks and meet deadlines.

Ability to handle multiple responsibilities simultaneously.

Adaptability:

Flexibility and adaptability in a fast-paced and dynamic environment.

Willingness to embrace change and implement new strategies.

Technology Proficiency:

Rich experience of MS Excel, Power BI, SQL and Office 2016/365

Team Collaboration:

Strong collaboration skills to work effectively with other departments within the organization.

Foster a positive team culture.

Duties and Key Responsibilities:

• Meet daily, weekly, monthly, quarterly and yearly client reporting goals for client satisfaction, productivity, reporting accuracy and management
• Monitor and evaluate agent daily, weekly and monthly performance
• Effective client requirement management.
• Conduct formal agent performance reviews, including annual goal- setting/performance, employee development plan, mid-year performance review, and final year- end performance review. Assist agents with career development.
• Effective team management
• Report, analyze and resolve system, customer and operational issues that impact service quality
• Conduct performance evaluations, reviews and coaching of agent
• Build, establish and maintain open lines of communication with agents, peers, trainers, managers, and other related departments
• Training and development of team members
• Reporting and feedback to team, peers and superiors

How to Apply?

If you would like to pursue this position, kindly mail your updated resume at sagar.raisinghani@advantmed.com along with the following details.

• Total Experience: -
• MIS Experience: -
• Current Designation: -
• Current CTC: -
• Expected CTC: -
• Notice Period: -
• Current Location: -