Team Coordinator, Payment Compliance

The Community you will join:

Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.

The Payments (Payments Risk and Compliance Team) teams mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

The Difference You Will Make:

The Payments Compliance Team Coordinator supports Airbnbs payments compliance activities. This position is a combination of responsibilities that includes leadership support, Compliance ops expertise and project coordination. This role requires:

• Working closely with Compliance Supervisors for daily and weekly management of team activities
• This includes assigning daily work, monitoring queues and/or inboxes, helping to set priorities for the team to achieve long term business goals
• Provide mentorship and guidance to Compliance analysts on industry best-practices , Airbnb workflows, and Compliance tools.
• Handling the most complex and escalated issues in partnership with leadership and relevant stakeholders
• POC for one of the payment entities across network
• Provide quality assurance analysis and reviews
• Maintain performance trackers for the entire team to identify and report performance gaps and identifying individual and/or group training needs
• Mastering knowledge of all company policies and procedures
• Supporting in functional business reviews and calibration sessions with the QA and Supervisors
• Support process improvement initiatives submitted via Empower to meet strategic goals and big bets

A Typical Day:

Process Specific Responsibilities (relevant options can be selected for respective functions)

Investigations:

1. Conduct complicated investigations requiring reconciliation of multiple investigative data sources with little management oversight.
2. Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
3. Accurately identify and escalate compliance risks and opportunities to the Payments Management
4. Lead projects to simplify relatively complex operational problems within diverse cross-functional groups.
5. Managing complex/sensitive or large investigations
6. Manage Compliance Inbox
7. Manage Prelim queue and peer reviews
8. Respond to real time queries on the channel
9. Send daily performance reports
10. Provide mentorship, coaching and training of compliance related procedures to the BQ members
11. Keep the tab on reporting and the cases status out of SLA

KYC

1. Ability for Query and Task Management
2. Should deal with KYC escalation and should be able to provide resolution to the Compliance Team.
3. Maintain a high level of Compliance Knowledge and awareness to support the team.
4. Should be a team player and have Interpersonal skills
5. Possess strong leadership skills and analytical skills in order to maintain a high standard of personal performance and professionalism with ability to relate at any level of business.

Sanctions

1. Maintain performance trackers for the entire team to identify individual and/or group training needs
2. Handle Appeals inbox and escalate if there are performance issues identified
3. Identify Gaps in the current procedures and highlight challenges
4. Respond to queries posted by team members
5. Update and allocate BO/LR alerts
6. Cross-check QA Audits.
7. Provide mentorship, coaching and training of compliance related procedures to the BQ members
8. Keep the tab on reporting and the cases status out of SLA

Your Expertise:

• Bachelor’s Degree or Technical Equivalent
• Compliance operations experience in payments, banking, or e-commerce including preparing Suspicious Activity Reports (SAR) or Sanctions, PEP & CDD screening/decisioning
• Intermediate knowledge of anti-money laundering & anti-fraud typologies related to the payments and e-commerce space
• Strong systems thinker
• Superior communication skills both written and verbal
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
• Strong ability to think clearly and rationally in order to understand logical connections between various data points.
• Strong problem solving skills with an emphasis in adaptability and resilience
• Ability to clearly articulate compliance requirements to a non-compliance audience
• Ability to work closely and build trust with management, your team and other teams
• Exceptional organization and process management ability
• High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
• Ability and desire to work in a fast-paced environment
• Familiarity with SQL and data querying skills is a huge preference!

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.