Urgent Requirement For the Profile of Store Manager (Home Decor)

Role & responsibilities

Store Operation -

• Controlling the overall operations of the store including business development, revenue generation, profit maximization, store ambience & VM, customer relations and people management.
• Completes store operational requirements by scheduling and assigning employees, following up on work results & ensuring highest level of operational quality.
• Implementing Standard Operational Procedures & identifying reasons for deviation if any, defining procedures & practices and ensuring its compliance at the retail outlet on a daily basis.

Visual Merchandising & Store display -

• Takecare of the store display/VM to enhance brand image (as per the centralized VM guidelines) and generate more sales by doing necessary changes on regular intervals with consultation of the VM head.
• Maintaining the high standard of the store ambience by ensuring the lighting, cooling, fragrance, cleanliness & the merchandise display at the store.
• Guiding the team (or the concerned person who looks after the VM at the store) to follow the VM standard without any deviation.

Marketing -

• Ensure all the Brand signage, collaterals, product talkers etc are displayed as per the guidance from the marketing team at Ho.
• Execute special events, promotional campaigns EOSS with co-ordination of the marketing department.

Customer Service -

• Maintaining the highest standard of customer service & follow the SOP on customer service. Train the store team to follow the service standard by regular coaching as well as individual feedback to the store team members.
• Train & guide the sales team to deliver the best in class service accordance to the standard guidelines.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Inventory Management -

• Ensures availability of merchandise and services by constant coordination with the respective category managers as well as the inventory planner.
• Maintaining inventories as per the sales pattern & seasonal sales forecasting.
• Guiding the Inventory controller of the store to ensure timely availability of the merchandise & its display.
• Arranging physical stock takes on regular interval by the inventory controller to keep the inventory up to date and avoid any kind of pilferage.

Interested Candidates can share their cv at hr@address-home.com

Regards : Ravi (HR)