Customer Relationship Manager

Job Overview:

We are seeking a Customer Relationship Manager to join our dynamic team. This role focuses on generating and converting leads into course enrollments. You will play a pivotal role in expanding our student base by actively engaging with prospective learners and guiding them through the admission process.

Key Responsibilities:

• Sales Conversion:
• Convert leads into confirmed enrollments for our IT programs and courses.
• Meet and exceed individual sales targets and KPIs.
• Conduct follow-ups and maintain regular communication with prospects to close admissions.

• Consultative Sales Approach:
• Understand the students learning goals and recommend the most appropriate courses.
• Provide detailed information about course offerings, pricing, and schedules.

• Customer Relationship Management:
• Build and maintain strong relationships with prospective students and ensure a seamless admission process.
• Manage and update lead information in the CRM system.

• Market Insights:
• Keep track of industry trends, competitor offerings, and customer preferences.
• Provide valuable feedback to the management team regarding student needs and course improvements.

• Reporting and Performance Monitoring:
• Regularly update management on sales progress, lead conversions, and other key metrics.

• Skills:
• Strong communication and negotiation skills.
• Ability to build relationships and close deals effectively.
• Goal-oriented with a strong focus on achieving sales targets.
• Familiarity with CRM tools (e.g., Salesforce, Zoho) for tracking leads and performance.
• Knowledge of the EdTech industry and the specific challenges in promoting IT courses is a plus.

• Personal Traits:
• Self-motivated and target-driven.
• Excellent time management and organizational skills.
• A consultative and student-focused sales approach.

Benefits:

• Salary: ₹15,000 - ₹25,000 per month, based on experience.
• Incentives: Attractive performance-based incentives.
• Career Growth: Opportunities for career advancement within the EdTech industry.
• Learning Opportunities: Continuous learning and growth in the fast-paced EdTech sector.