Customer Service Executive - Network Operations & Support

This Job Profile involves 24X7 ISP & OSP operation, working in shifts, including night shifts. There will be three shifts, and the engineer will be assigned shifts in rotation.
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved & work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systems
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOP s etc. Desired Skill sets

• Sound knowledge in Optical transport technology, Submarine cable systems, DWDM, SDH and OTN

Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems