Manager - Network Operations & Support

Job Description

Responsible for managing day to day network operations and maintenance, in the respective areas of Network Transmission domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

• Responsible for the equipment s operation and maintenance (Fault Identification Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability.
• Ensure efficient and effective technical support to maintain optical transport network.
• Engineer would be maintaining the optical transport Network of Tata Communications
• Working in day shift supporting 24*7 L1 desk.
• Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation
• Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network.
• Maintain quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitor network health KPIs to ensure optimal network performance.
• As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.
• Responsible for maintaining smooth operations of optical transport network.
• He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.
• Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes.
• Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.
• People Management and Good Skills of Verbal and written communications