L1 NOC Engineer - Network Operations & Support

Job Description

Operational role that works under direct supervision, responsible for day-to-day network operations support
- Network elements alarms monitoring in 24x7 shift
- First level support to field teams for network nodes integration
- NOC L1 team Member cross functional coordination to upkeep network availability & improved KPIs
- Diagnose and troubleshoot RAN/Core network issues.
- Involved to work with Tejas/ CDoT L2/L3 teams for KPI analysis & reporting

Responsibilities

Troubleshooting and resolution of faults.
Troubleshoot basic translation issues using translations verification tests, test lines, and signaling applications.
Coordinating with OEM Support team for handling resolved cases
Ensuring proper closure of tickets from region and cross functional teams
Good English communication.
RAN/CORE basic Architecture knowledge
Work in 24 x 7 shift.