Customer Service Executive - Hybrid Network Services Service Delivery

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelinesThis is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomeResponsibilities Proactively monitoring project progress
Resolving issues and initiating appropriate corrective action
Creating reports and project documentation
Analysing databases, doing quantitative and qualitative research
Regularly participates in important projects or activities as a full contributing team member
Respond to customer queries in a timely manner
Update Project Management Workflow and Project document repository