Sr. Analyst - Customer Interaction Suite

Releasing welcome emails to new clients as well as rate cards

Updating MMX portal with newly onboarded client rates

Checking, preparing and releasing individual price update requests

Maintaining data in the Customer Special Pricing Log regularly (including tier based pricing)

Preparing WAC for different products whenever required

Corresponding with clients over email about pricing related questions

Updating the email ids on portal to ensure clients receive rates correctly

Corresponding with MMs to ensure the correct rates are released to clients

Preparation of Routing matrix for bulk update of Assigned product

Checking upon negative cases and sending them to MMs for feedback

Preparing base files for all client currencies

Sending price lists to all clients in the required format

Correcting data in the MMX portal while doing re rating

Preparation of base learning and re-rating file

Null case file preparation re-rating

Ensuring teams channels are up to date with data and KPIs that need to be stored

Assisting with UAT testing on developments deployed in MMX