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Technical Associate (Contractual) - Mumbai
Tata ClassEdge
posted 13d ago
Job Description
- Manage stakeholders for site survey, site readiness, material delivery tracking etc. •
- Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation
- Windows, Ubuntu, ClassEdge Server & Client installation, troubleshooting.
- Timely Implementation as per commencement dates.
- Ensure high level of Customer Satisfaction through smooth service
- Spot upsell & cross-sell opportunities in the region.
- Manage outsourced staff, provide timely feedback and monitor their performance • Coordination & troubleshooting IT service calls at client site.
- Coordination with service desk & OEM to ensure SLA management.
- Coordination for repossession of assets.
- Follow up with the clients for collections.
- Visit the client site and ensure smooth working of Installed Assets
- Update Project portal in a timely manner
- Share Reports with the manager
Employment Type: Full Time, Permanent
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Anonymous · Service Delivery
in Kolkata
Salary benifit
Working pressure for Target for service team also
Read 3 reviewsTechnical Associate salary at Tata ClassEdge
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Tata ClassEdge Benefits
Job Training 
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
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