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Tata Capital

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4.1

based on 2.4k Reviews

859 Tata Capital Jobs

Officer - DSMG

Tata Capital Ltd

4.1

based on 2.4k Reviews

2-6 years

Alwar

1 vacancy

Officer - DSMG

Tata Capital

posted 23hr ago

Job Role Insights

Flexible timing

Key skills for the job

Legal Finance Customer Service Salesforce Auditing Relationship Management

+ 4 more

Job Description

Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.

Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.

Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.

Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action

Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer

Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.

Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company

Qualification : Graduate

Employment Type: Full Time, Permanent

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What people at Tata Capital are saying

4.4

Rating based on 8 Officer reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Pickup and drop facility

Dislikes

We have week off in people strong for 1st and 2nd saturday still they make you work all saturdays and other teams their take off which feels like partiality No work life balance No work from home option Only 1 week off They will make you work after shift timing