Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Tata Capital

Compare

4.1

based on 2.4k Reviews

875 Tata Capital Jobs

Zonal Manager - DSMG

Tata Capital Ltd

4.1

based on 2.4k Reviews

5-7 years

New Delhi

1 vacancy

Zonal Manager - DSMG

Tata Capital

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Legal Software Configuration Management Biochemistry Auditing Training Compliance

+ 3 more

Job Description

Ensure that the NPA's are kept at minimum trigger levels and identify and recommend appropriate legal actions for stress contracts

Manage portfolio movement and control loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within defined parameters

Analyse & maintain zero delinquency within required parameters / policies and systems while dealing with delinquent customers, publish MIS and review daily collections, pending cases and expected delinquency

Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates.

Provide effective interdepartmental communication with operations, credit and sales by identifying negative areas and negative profiles. , developing systems that meet the local requirements and identifying correct channel partners in synch with the TATA Capital philosophy

Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting high value/ strategic customers

Facilitate competition mapping and market trends by collating information from the market to suggest changes

Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors

Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers.

Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies

Ensure compliance to all Audit / RBI regulations as well as policies and procedures of the company

Qualification : Post Graduate/Graduate in any discipline

Employment Type: Full Time, Permanent

Read full job description

Prepare for Zonal Manager roles with real interview advice