Collection Manager - Housing-EM - Financial Inclusion

Developing and implementing effective strategies for collections of overdue payments from customers.
Monitoring and tracking customer accounts to ensure timely collections.
Contacting customers to arrange for payment and to resolve any disputes or issues related to payments.
Negotiating payment arrangements with customers in accordance with company policies.
Ensuring compliance with relevant regulations and legislation.
Liaising with other departments to resolve customer issues.
Maintaining accurate and up-to-date records of collections activities.
Excellent communication and negotiation skills.