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Collection Manager - Housing-EM - Financial Inclusion

1-5 years

Nagercoil

1 vacancy

Collection Manager - Housing-EM - Financial Inclusion

Tata Capital

posted 2mon ago

Job Description

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Core Responsibilities:
o Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise DPD wise as well as focus on non-starters.
o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
o Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action
o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company
 
Qualification : Graduate ,Masters/Postgraduate

Employment Type: Full Time, Permanent

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What people at Tata Capital are saying

4.4
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Collections Manager salary at Tata Capital

reported by 293 employees with 3-13 years exp.
₹2.4 L/yr - ₹9.5 L/yr
11% more than the average Collections Manager Salary in India
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What Tata Capital employees are saying about work life

based on 2.6k employees
58%
50%
50%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
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Tata Capital Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Work From Home
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Cafeteria
Free Transport +6 more
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