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Tata AIA Life Insurance

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4.0

based on 3.1k Reviews

1094 Tata AIA Life Insurance Jobs

Senior Executive - S2S and Digital Services

Tata AIA Life Insurance Company Ltd.

4.0

based on 3.1k Reviews

2-3 years

₹ 6 - 6L/yr (AmbitionBox estimate)

Thane

1 vacancy

Senior Executive - S2S and Digital Services

Tata AIA Life Insurance

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Quality Check Clinical Data Management Customer Experience Management MIS Reporting

+ 2 more

Job Description

Role Summary

(Please specify the few lines one the overall role expectation and delivery)

The candidate will be responsible for processing payouts (Maturity, Surrender, Survival Benefits, Unclaimed) and managing the same with complete ownership. Ensure adherence to Regulatory TATs and comply with IRDAI regulations and company policies.

Key Result Areas

( In Bullet points )

Candidate should be familiar with various Payouts processes of Maturity, Survival Benefit, Annuity, Surrender, Part Surrender, Freelook, etc. Timely processing of company initiated payouts.

Responsible for Unclaimed management for the company.

Should be well versed with regulatory reporting - BAP, Public Disclosures, IIB and Form A&B. Also would be responsible for various management reportings

Responsible for end to end processing including managing rejections, communications, escalations.

Ensure response to the GRC / Contact Center support team within agreed SLA. Responsible for managing various SLA for the assigned Activities. Ensure that all actionable arising out of audits conducted by GIA, Compliance and Risk teams are completed within agreed timelines.

Liaise with Finance for timely payouts, Stop payments, fresh cheque issuance and final confirmations.

Prepare payout vouchers on details received from Finance and update POS system / tracker.

Should have an eye for detail wherein he/she should be capable of highlighting process changes, process gaps and system developments which would improve the overall customer experience.

Undertake quality check for document requirements and follow up with customers for pending requirements.

Outcalling the policyholders to ensure correctness of bank details submitted and thereby validate the policyholder.

Periodic review of disbursement and vendor accounts and ensure timely closure of all pending items.

Provide various ad-hoc data/MIS/report to internal stakeholder.

Competencies:
- Domanin Knowledge of Policy Servicing Processing
- Proficient in Excel and Data Management

Qualification

Graduation

Experience

2-3 Years in the area of Policy Servicing of Life Insurance

Employment Type: Full Time, Permanent

Read full job description

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What people at Tata AIA Life Insurance are saying

3.3

Rating based on 27 Senior Executive reviews

Anonymous · BFSI, Investments & Trading in Mumbai

Likes

Bonus structure

Dislikes

current Investment operations team is terrible. Too much of office politics, favoratisum and zero work life balance.

Salary - Bad

+5 more

Read 27 Senior Executive reviews

Senior Executive salary at Tata AIA Life Insurance

reported by 130 employees with 2-11 years exp.

₹3.1 L/yr - ₹10.3 L/yr

16% more than the average Senior Executive Salary in India

View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3.1k employees

50%

63%

60%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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