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161 TaskUs Jobs

Quality Analyst

1-3 years

Mumbai, Navi Mumbai

1 vacancy

Quality Analyst

TaskUs

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.
Roles and responsibilities:
Audit calls/interactions/transactions for aligned Teammates
Coach Teammates for performance improvement (campaign specific)
Report performance for an aligned span on a daily/weekly/monthly basis
Provide inputs and basis audits for briefings and training which need
identification
Partner with Team Leaders (TLs) in leading team meetings for metrics
improvement
Participate in strategic projects for the campaign/LOB
Identify and escalate any potential quality issues per defined process
Isolate and report defects; verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LOB
 
Technical skills and qualifications:
Graduate of any course (preferred)
At least one-year of work experience as a Quality Analyst (preferred)
Basic skills in Excel or Google Sheets
Problem-solving skills
Familiarity with the application of basic quality tools, such as cause and
effect, histogram, correlation, and others (preferred)
Soft skills:
Has strong customer centricity
Can assertively provide constructive feedback
Has good written and verbal communication skills
Thinks logically
Can manage conflicts
Pays strong attention to detail
Can work with minimal supervision
Demonstrates initiative and good judgment
Can work on multiple projects and is versatile
Can establish and maintain effective working relations with a wide variety of
individuals
Can work with a diverse team
Has a Continuous Improvement mindset
Personality traits required:
Demonstrates clear thought process
Articulates clearly
Exercises conscientiousness and diligence
Demonstrates assertiveness.

Employment Type: Full Time, Permanent

Read full job description

TaskUs Interview Questions & Tips

Prepare for TaskUs Quality Analyst roles with real interview advice

Top TaskUs Quality Analyst Interview Questions

Q1. What social media benifits and drawbacks?
Q2. Do you know about the aml and describe aml stages
Q3. If zomato food is not good and customer complaint against Zomato then how we will satisfy the customer
View all 19 questions

What people at TaskUs are saying

3.5
 Rating based on 47 Quality Analyst reviews

Likes

Work Culture is okay. Not that satisfactory. .

Dislikes

They believe in show off to premium clients over employee satisfaction. Never trust recruitment HRs here. They say something, and while you are accepting the offer they change.

  • Salary - Poor
  • +1 more
Read 47 Quality Analyst reviews

Quality Analyst salary at TaskUs

reported by 380 employees with 2-7 years exp.
₹2 L/yr - ₹6 L/yr
13% less than the average Quality Analyst Salary in India
View more details

What TaskUs employees are saying about work life

based on 1.6k employees
53%
51%
82%
51%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

TaskUs Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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