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Director - Workforce
TaskUs
posted 12hr ago
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Flexible timing
Key skills for the job
Job Description
What does a Director of Workforce doThink of yourself as someone who oversees the operational and fiscal activities of the Workforce Management Team .
Imagine yourself going to work with one thing on your mind: you want to ensure staffing optimization, end to end WFM support & revenue assurance for all the programs supported in your region . As you tackle your new tasks for the day, you know that it will lead to one thing: t hat you will ensure that WFM teams across the region are providing top-notch support to all of our programs with optimal staffing which will help with revenue assurance and margin protection .
As the Director of Workforce , you will:
- Identify and report on account profitability opportunities and recommend strategies to improve campaign processes;
- Forecast and prepare for a call or email volume and monitor seat occupancy, average handle time and other factors to measure campaign performance;
- Work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns;
- Have to achieve 100% accuracy and speed of delivery requirements;
- Oversee day-to-day Workforce Operations;
- Implement scheduling strategies and initiatives to enable the business to achieve its objectives;
- Communicate the core strategy and goals to the WFM Managers;
- Establish metrics for success, set clear daily staffing and scheduling priorities, and drive the team to meet goals;
- Understand the key business objectives, timeframes, and requirements associated with each workforce management goal;
- Responsible for keeping the forecasts updated considering variables that are not controllable;
- Ensure that workforce procedures are followed by the team and Manage the staff, support, motivate, and retain an outstanding Workforce Management team.
Furthermore, you will have be responsible for the following activities:
- Mentor, train, evaluate, and develop a team of Workforce Managers;
- Help the team to set realistic and measurable staffing and scheduling goals, and develop an appropriate reward program as needed;
- Monitor progress towards goals to ensure client expectations and requirements are met;
- Escalate system-level issues to the appropriate systems or 3rd party vendors;
- Ensure compliance with the company s processes and tools, system changes.
Do you have what it takes to become a Director of Workforce
Requirements:
- Strong verbal and written communication skills
- Can manage multiple, complex, ongoing tasks and projects
- Strong attention to detail and has a strong desire to optimize procedures
- Proficient in terms of statistical analysis, computer, and has software skills
- At least 5 year in the leadership role
- Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly;
- Reporting proficiency and has strong coaching skills
Employment Type: Full Time, Permanent
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People are getting interviews at TaskUs through
People are getting interviews through
(based on 129 TaskUs interviews)
Job Portal
Walkin
Referral
Company Website
27%
26%
19%
9%
19% candidates got the interview through other sources.
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Confidence
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What people at TaskUs are saying
Rating based on 1 Director
review
Anonymous · Operations
in Gurgaon/Gurugram, Haryana
Likes
Nothing to like im TaskUs waste of experience no money to i.ternal promotion
Dislikes
Politics No proper support Zero work life balance
Read 1 reviewDirector salary at TaskUs
reported by
6
employees
with 12-24
years exp.
₹37.5
L/yr - ₹45
L/yr
23%
less
than the average Director Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Night Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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