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IT Helpdesk
TaskUs
posted 6d ago
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does an IT Helpdesk really doThink of yourself as someone who will act as a single point of contact via phone call, email, chat and tickets from staff regarding IT issues and queries, and provide first -line investigation and diagnosis. Not everyone can qualify for this role, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
So come on, now we need your full concentration because it s time to imagine what it s like being an IT Helpdesk. Imagine yourself going to work with one thing on your mind: that you want to demonstrate positive
customer service orientation resulting in high customer satisfaction ratings. As you tackle your new tasks for the day, you know that it comes down to one thing: that you must ensure a quality service in accordance with departmental standards and guidelines.
customer service orientation resulting in high customer satisfaction ratings. As you tackle your new tasks for the day, you know that it comes down to one thing: that you must ensure a quality service in accordance with departmental standards and guidelines.
Responsibilities :
provide 24x7 first level of support for all IT-related issues
monitor and manage phone, email, chat and ticket queue
receive, log, validate and diagnose issues/requests - on the full range of products and services
offered, applying agreed SLAs leveraging standard tools, platforms, and processes
escalate tickets that cannot be resolved to appropriate support functions following agreed
SLAs
manage communication with users and stakeholders - keeping them informed of incident
progress, notifying them of impending changes or agreed outages, etc.
assist with incident management, focused on establishing immediate communication between
Incident Manager and end-users in gathering relevant details
document new processes into knowledge base articles
other duties as needed or required
Qualifications :
Bachelors Degree in Computer Science, Computer Engineering, Engineering Communications
and/or equivalent experience. Fresh graduates are welcome to apply however we prefer at
least 1 year of Helpdesk and/or call center experience
confident in English writing and oral communication skills to all audiences
extremely organized and has an excellent ability to communicate and solve problems
ability to work in a fast-paced environment with dynamic priority evolution
excellent customer service with a strong sense of urgency
has a can-do attitude and strong attention to detail
willing to work on a rotational shifting schedule
skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus
ITIL qualification is also preferable but not required
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Employment Type: Full Time, Permanent
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What people at TaskUs are saying
What TaskUs employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Night Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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