Asst Manager/Manager - MICE Operations & Contracting

Job Title: MICE Operations and Contracting Manager
Location: Mumbai
Department: Corporate Services - MICE
Reporting To: AVP

Role Overview

The MICE Operations and Contracting (International) Manager is responsible for managing end-to-end international & Domestic MICE operations, including event planning, execution, and contracting. This role emphasizes building a strong network of Hoteliers, international & Domestic vendors and suppliers, negotiating competitive agreements, and ensuring seamless delivery of high-quality events for clients.

Key Responsibilities

MICE Operations

• Plan, coordinate, and execute international & domestic MICE events, ensuring alignment with client expectations and budgets.
• Handle all aspects of event logistics, including travel arrangements, accommodations, venues, transport, visas, and on-site support.
• Collaborate with cross-functional teams to deliver customized itineraries and event programs.
• Manage on-ground operations for international & domestic events, ensuring smooth execution and client satisfaction.
• Oversee risk management for international & Domestic travel and event logistics, ensuring compliance with safety protocols and regulations.
• Provide regular status updates and detailed reports to senior management and clients.

Contracting & Vendor Management

• Develop and maintain a strong network of international & Domestic suppliers, including hotels, DMCs, transport companies, and event service providers.
• Negotiate competitive rates, value-added benefits, and exclusive terms with international & Domestic vendors.
• Establish long-term partnerships with reliable suppliers to ensure consistent quality and support.
• Conduct periodic performance evaluations of vendors and update the preferred supplier database.

Client Relationship Management

• Act as the main point of contact for international and domestic MICE clients, providing expert guidance and support.
• Present customized proposals that align with client objectives, ensuring a high level of personalization and innovation.
• Address client concerns and provide prompt resolutions to ensure customer satisfaction and repeat business.

Budgeting & Financial Management

• Develop and manage budgets for international and domestic MICE projects, ensuring profitability and cost control.
• Monitor financial aspects of contracts, ensuring alignment with revenue and margin goals.
• Prepare detailed post-event financial reports, analyzing variances and areas for improvement.

Market Research & Innovation

• Stay updated on global MICE trends, emerging destinations, and innovative event technologies.
• Analyse competitor offerings to identify opportunities for differentiation.
• Recommend creative solutions to enhance the companys international MICE portfolio.

Team Leadership

• Train and mentor team members on international & Domestic MICE operations and contracting best practices.
• Set clear objectives and monitor team performance to ensure high standards of service delivery.

Key Skills & Competencies

• Expertise in international & Domestic MICE operations, including destination knowledge and event logistics.
• Strong negotiation and contracting skills with international suppliers.
• Excellent communication, presentation, and client management skills.
• Ability to manage complex multi-country itineraries and large-scale international & Domestic events.
• Ability to manage multiple projects and meet tight deadlines.
• Proficiency in travel management tools, event planning software, and CRM platforms.
• Cultural sensitivity and adaptability to work in a global environment.

Qualifications & Experience

• Bachelors degree in Hospitality, Tourism, Event Management, or related field (MBA preferred).
• 510 years of experience in MICE operations and contracting, with a focus on international & Domestic events.
• Proven track record of managing large-scale MICE projects in multiple international destinations.
• Strong vendor network and experience negotiating contracts with global suppliers.
• Knowledge of visa processes, international regulations, and travel compliance requirements.

Key Performance Indicators (KPIs)

• Revenue growth and profitability of international & Domestic MICE projects.
• Cost savings achieved through effective contracting and negotiation.
• Client satisfaction and repeat business rates.
• Quality and timeliness of event execution.
• Expansion and diversification of international supplier networks.