Service Operations Manager - Shipments (4-15 yrs)

Role: Service Operations Manager

Role:

- Planning and executing timely dispatches of shipments based on Estimated Delivery Dates

- Customer Communication - Taking Orders, Sharing Dispatch Information and Feedbacks

- Aggregation of Customer Orders and Consolidations of Orders for Production and Dispatch

- Co ordination with Warehouse and transport providers for correct order packaging, dispatch and deliveries to end customer

- Build and maintain relationships with logistics agencies

- Manage daily operations and serve as the main contact for all outlets.

- Drive KPIs and sales targets, and support outlet growth.

- Oversee staff training and ensure operational efficiency for new openings.

- Manage inventory and manpower needs.

- Ensure cost-effective, profitable operations while maintaining quality standards.

- Deliver overall P&L objectives for the accounts in the city/branch

- Actively work to ensure that the branchs financial operations are exceeding targets and control requirements including the Compass Code of Ethics

- Deliver on the LFL targets for the units

- Drive pricing strategies at the units

- Meeting objectives for new product launches (participation, revenue & profit)

- Operational Excellence

- Understand contract provisions and create clarity of scope of work for operators/site managers

- Driving HSEQ as Care culture at the sites

- Delivering budgeted food costs for the sites

- Ensure efficient menu planning across the sites to ensure cost control and wastage minimization

- Review existing operations regularly to reduce costs and improve operational standards

- Implement audit schedule, conduct period audits and work with regional teams on improvement initiatives

- Ensure availability of inventory, consumables and equipment through effective Stock & Vendor management

- Clearly defines customer specific goals and strategy together with Action Plan for Successful Implementation

- Take accountability for all client issues and escalations

- Ensure compliance on agreed service levels at units

- Lead in contract negotiations with customers to maximize investment.

- Monitor and track delivery performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction.

- Collaborate with cross-functional teams, including customer service, warehouse, and procurement, to streamline processes and resolve delivery-related issues.

- Conduct regular performance evaluations and implement initiatives to enhance team productivity and morale. Stay updated on industry trends and best practices in last mile delivery management, implementing innovative solutions to drive continuous improvement.