Deputy Chief Engineer

Strategy Development and Planning *Assists the Chief Engineer in developing department goals and strategies and ensure alignment with the hotels business strategy.

Financials & Resource Management *Reviews financial reports and statements to determine how the department is performing against budget.


*Assists the Chief Engineer in planning the department budget in line with the hotel targets and strategy.


*Participates in the revenue meetings and contribute towards achieving all revenue targets in theabsene of Chief Engineer
*Assists in implemeting the planned annual HLP(Heat Light Power) , operational / R&M (Repairs & Maintenance) expenses.


*Assists the Chief Engineer in planning capex, renovation and improvement plans.


*Negotiates with vendors for Engineering Annual Maintenance Contract, work orders and supplies in consultation with the Chief Engineer.


*Assists the Chief Engineer in planning monthly expenses (R&M , HLP) based on revenue projections.


*Conducts market scanning to identify new energy efficient products and propose for implementation.


*Monitors and reviews the performance of equipments.


*Analyzes information, plans expenses against forecasted revenues so as to ensure that the departmental EBITDA % is achieved on a monthly basis.


*Manages and allocates resources to optimize cost in line with targets and conduct periodic reviews.


*Maintains a good relationship with the vendors and actively involves them in new product development and quality assurance.


*Sources best products constantly and aims to improve quality by developing purchase specifications for products.

Process *Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed.


*Co-ordinates with the concerned department HOD to periodically review the equipment condition to check its efficiency and if a replacement is required.


*Walks through all areas regularly to note and immediately rectify operational flaws if any.


*Plans & ensures the implementation of Preventive Maintenance for guest rooms, engineering equipments and systems.


*Maintains required documentation for routine inspection of equipments and legal compliances.


*Updation of monthly reports - Earth Check, Legatrix, KPI, Cess report, 30 days report, Utility report, Sustainabilty report.


*Co-ordinates with the Security Manager and forms crisis management teams for responding to emergencies.


*Assists the Projects Team in completion of planned projects of the hotel.

Customer *Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken.


*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.


*Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.


*Attends to breakdowns of equipments and incorporates guest / staff requirements during product upgradation/ renovation.


*Addresses the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.

People *Partner with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise.

Assign buddies to new team members and monitor the progress of departmental induction.


*Assists the Chief Engineer in setting department and sub-department goals which is in line with the hotel and department strategies.

Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs.


*Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


*Escalates misconduct by the team member to the HOD and participates in the disciplinary procedure.

Needs to adhere to the standards of Tata Code of Conduct and values of IHCL.


*Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to the HOD to address individual capability gaps.

Participate in certification of team members in key skills.

Ensures self and direct report managers attend appropriate core training classes.


*Maintain a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.


*Demonstrate a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.


*Prepares the department duty rosters and approve leave applications in consultation with the Chief Engineer.

Audit And Compliance *Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.


*Ensures compliance to mandatory license ( Local Pollution Control Board, Electrical, Elevator).


*Prepares the internal audit checklists as per the IHCL Safety Guidelines for Engineering department.


*Adheres to Engineering department legal compliances.

Safety *Identify risks and develop HIRA (Hazard Identification and Risk Assessment) for Engineering activities.


*Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity)