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Resource Management, Analyst
Tableau Software
posted 14hr ago
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Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Operations Job Details
About Salesforce
.
Resource Operations Managers (ROMs) are responsible for managing the staffing life cycle, globally, for services engagements. ROMs source and allocate consultants across Services roles. They do so by monitoring, validating and routing resource requests, focusing on maximizing utilization of internal resources and customer success. ROMs drive alignment/agreement between stakeholders (Services Leadership, Business Partners and Project Teams in order to assign/staff services engagements).
As a Resource Manager for the Global Delivery Center (GDC), you will help project teams with planning and allocating resources for a project; determine GDC s demand for resources and ensure its capacity to meet staffing needs of projects.
Key areas of responsibility include: Opportunity Management, Resource Management, Reporting & Analysis/Health of the Business activities.
- Review Pipeline/Opportunities - Review upcoming closures, renewals and ensure start dates align to capacity
- Assignment Planning/Alignment - Assign available consultants to projects in accordance with their skillsets, previous experience and availability
- Opportunity Closure - Check requests to confirm status and, start and end dates
- Capacity Planning - Review internal consultant availability and skill sets i.e., making sure that the GDC has capacity to work on upcoming projects. Identify capacity shortfalls and evaluate (or engage) global alternatives and/or Partner Management
- Quality Review - Review requests for upcoming pipeline engagements to confirm dates and skills
- Resource Allocation - Manage, assign and replace consultants. Monitor and manage consultants workload, utilization and overtime hours. Manage resource conflicts
- Bench Reporting - Analyse current and forecasted bench and; provide narrative by Resource / Practice
- Utilization Reporting - Track under and over utilised resources and; provide trend narrative on utilization
- Capacity Reporting - Provide narrative on capacity plans, highlight supply or demand or skill set challenges
- Opportunity Reporting - Provide reporting on open requests
- Staffing Meetings - Lead staffing meetings with GDC Management to review and align resources against requests for current opportunities
- Help to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained. Overcome resource shortages by means of resource management techniques, reallocate resources, assign more consultants, etc; inform senior management of any issues related to inability to meet project teams needs due to resourcing
- Candidates should have experience in Professional Services staffing / Resource Management and candidates ideally have experience using Salesforce / FinancialForce
- Hands-on experience in Resource Management / Staffing
- Bench Management
- Capacity Planning
- Ability to work with Senior Leadership Team seamlessly
- Conflict management and negotiation skills
- Ability to prioritize competing deadlines
- Collaborate with cross functional team and get the things done
- Analytical and reporting skills
- Advanced MS Excel skills
- Tableau experience
Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
Salesforce welcomes all.
Employment Type: Full Time, Permanent
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based on 3 employees
Flexible timing
Monday to Friday
No travel
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