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Salesforce Customer Success Manager
4-8 years
Mumbai, Bangalore / Bengaluru
1 vacancy
Salesforce Customer Success Manager
Tableau Software
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers.
Responsibilities:
Responsibilities:
- Effectively orchestrates Signature experience across more sophisticated, multi-org, single-cloud customers with single-cloud product expertise and industry-relevant experience
- Aligns with and leads Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature
- Single point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships with customers
- Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts
Preferred Qualifications and Skills:
- Experienced professional with 7+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
- Knowledge of Salesforce product and platform features, capabilities, and standard methodologies as we'll as a good understanding of enterprise architecture principles
- Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
- Outstanding communication skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influencing at all levels of the organization
- Ability to facilitate difficult discussions and be adept at handling objections
- Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (eg proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc)
- Ability to calculate & articulate business value and ROI on the products implemented and demonstrate the same to customers
Required Skills:
- Certified Salesforce Administrator, Sales Cloud, Service Cloud is a must. Knowledge of other CRM products would be an added advantage.
- Salesforce implementation experience is must for this role.
- Knowledge of SDLC lifecycle, Agile methodologies is a must. Certification would be value add
- Project or Program management skill or certification would be a value add.
- Proven knowledge of one Industry or domain expertise (Manufacturing/Finance/Consumer Goods/Retail/ Automotive/ Professional Serv etc.) higher preference to Finance Industry candidature. Howe'ver other industries will also be considered
Employment Type: Full Time, Permanent
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What people at Tableau Software are saying
Customer Success Manager salary at Tableau Software
reported by
2
employees
with 5-6
years exp.
₹18
L/yr - ₹23
L/yr
56%
more
than the average Customer Success Manager Salary in India
View more details
What Tableau Software employees are saying about work life
based on 3 employees
Flexible timing
Monday to Friday
No travel
Tableau Software Benefits
View more benefits
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