Add office photos
All Filters
103 Tableau Software Jobs
Salesforce Customer Success Manager
4-8 years
Mumbai, Bangalore / Bengaluru
1 vacancy
Salesforce Customer Success Manager
Tableau Software
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
- Effectively orchestrates Signature experience across more sophisticated, multi-org, single-cloud customers with single-cloud product expertise and industry-relevant experience
- Aligns with and leads Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature
- Single point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships with customers
- Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts
- Experienced professional with 7+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
- Knowledge of Salesforce product and platform features, capabilities, and standard methodologies as we'll as a good understanding of enterprise architecture principles
- Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
- Outstanding communication skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influencing at all levels of the organization
- Ability to facilitate difficult discussions and be adept at handling objections
- Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (eg proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc)
- Ability to calculate & articulate business value and ROI on the products implemented and demonstrate the same to customers
- Certified Salesforce Administrator, Sales Cloud, Service Cloud is a must. Knowledge of other CRM products would be an added advantage.
- Salesforce implementation experience is must for this role.
- Knowledge of SDLC lifecycle, Agile methodologies is a must. Certification would be value add
- Project or Program management skill or certification would be a value add.
- Proven knowledge of one Industry or domain expertise (Manufacturing/Finance/Consumer Goods/Retail/ Automotive/ Professional Serv etc.) higher preference to Finance Industry candidature. Howe'ver other industries will also be considered
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
What people at Tableau Software are saying
Customer Success Manager salary at Tableau Software
What Tableau Software employees are saying about work life
Tableau Software Benefits
View more benefits
Compare Tableau Software with
Qlik
MicroStrategy
Domo
Bosch Global Software Technologies
Amdocs
Automatic Data Processing (ADP)
24/7 Customer
Thomson Reuters
Oracle Cerner
VMware Software
Adobe
R Systems International
OpenText Technologies
Chetu
Dassault Systemes
Onward Technologies Inc
Salesforce
Temenos
Globant
Similar Jobs for you
Lead Content Strategist
5-8 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
Software Engineering AMTS
1-3 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
IT Product Management Specialist
3-6 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
Manager, Technical Consulting (Salesforce Technical Architect)
6-11 Yrs
Mumbai, Hyderabad / Secunderabad, Pune +3 more
