Copy of Automation Architect

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work Certification . As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than 4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Name of the Role: ServiceNow Solution Architect Expert Architect

Purpose of the function role
ServiceNow Solution Architect is responsible for the overall design of the ServiceNow platform applications on the platform and mapping client business requirements from the project to systems technical requirements

Support the team to design as well as deliver the overall and complete solution for the customer need

Tasks Core tasks specification of role mentioned above what does this mean

• Establish an enterprise wide technical architecture and implementation strategy for ServiceNow projects
• Engage with client to assess current state process and tools identify ServiceNow platform solution option define ServiceNow solution requirements determine and define integration requirement
• Lead and deliver requirements scoping and design workshops
• Ensure requirements are well documented and reviewed periodically to make sure they meet customer need
• Provide expert level support and technical mentoring to implementation team
• Maintain deep comprehensive knowledge about ServiceNow capabilities and constraints
• Scope and deliver Proof of Concept with prospects
• Respond to customers Request for Information Proposal
• In conjunction with sales personnel and professional services conduct transition briefing communicate commitments expectations etc
• Act as the ServiceNow Subject Matter Expert at business marketing event
• Plan and coordinate all phases of testing and user acceptance design and oversee development of testing related work products and lead test remediation cycles
• Recognize and develop opportunities to leverage ServiceNow as a platform
• Develop and present business case material for senior prospect and customer stakeholders
• Create and deliver tailored presentations and product demonstrations
• Contribute to ServiceNow practice initiative like recruitment hackathon team building events etc
• Competencies Which demands competencies does this role have to properly execute its responsibilities e g professional competencies soft skills and method competencies as well as potentially relevant working experience education and foreign languages

• More than 12 years of experience in IT
• 5 years of experience as a ServiceNow solution Architect
• Experience working as ServiceNow developer will be preferred
• End to end ServiceNow solutioning and implementation experience is must
• Experience facilitating client facing workshops to successfully progress initiatives into the next phase of development lifecycle
• Candidate with three Implementation Certification and or hands on experience in any ServiceNow modules like ITSM CMDB ITOM Strategic Portfolio Management HRSD GRC SecOps FSM Service Portal CSM etc will be preferred
• Excellent understanding of Now platform administration capabilities user interface and security
• Experience to create cloning and upgrade strategy
• Fluency in third party integrations using web services JDBC and file based parsers
• Strong people development skills including coaching and mentoring for technical roles
• Ability to quickly understand new technology through instruction and self training
• Engaging presentation style with the ability to control and manage multiple presentation scenarios
• Experience in Scrum and Agile way of working
• Self motivated passionate and resourceful
• Proven team player and team builder
• ServiceNow Admin Certification CSA is mandatory
• Candidate having any of the below certification will be preferred
• Certified Application Developer CAD
• Certified Implementation Specialists CIS any module
• ITIL Foundation
• Accountabilities Which accountabilities are linked to the competencies to be able to successfully execute the tasks What is the expectation of behaviour
• Define and deliver enterprise architecture on ServiceNow platform
• Provide guidance to developer consultants
• Deliver values to key stake holders
• Enable user training and go live support
• Define best practices for team and enable team members to follow these practices
• Define and execute runbook for ServiceNow code movement and deployment instructions
• Support Scrum Master or Project Manager to achieve teams KPI
• Demonstrate interpersonal skills customer centric attitude and ability to deal with cultural diversity
• Highlight technical as well as project risks and concerns to management