Product Owner (ServiceNow and Telcom Expert)

Job Title Product Owner ServiceNow

Telco Experience: 8+ Years

Location Pune

Mode of Work: Hybrid (2-3 days from office/ week)

Responsibilities:

• Product Vision Strategy
• Define and communicate the product vision roadmap and goals for ServiceNow solutions tailored to telecom B2B business needs
• Collaborate with stakeholders to identify and prioritize requirements translating telecom specific challenges into actionable user stories and features Backlog Management
• Own and manage the product backlog ensuring it is well groomed prioritized and aligned with business and telecom B2B needs
• Define acceptance criteria validate delivered features and ensure they meet quality standards Stakeholder Collaboration
• Act as the primary liaison between telecom business stakeholders enterprise architects ServiceNow development teams and ServiceNow architects
• Work closely with stakeholders in Germany to gather inputs manage expectations and align solutions with regional and global objectives
• ServiceNow Expertise in Telecom Leverage expertise in ServiceNow particularly TMT and OMT modules to guide solution design and implementation for telecom B2B processes
• Stay up to date with ServiceNow s telecom specific capabilities best practices and industry trends to maximize value
• Ensure ServiceNow implementation is more aligned to and use out of the box features provided by ServiceNow platform and telco modules Agile Leadership
• Work closely with Scrum Masters and delivery teams to ensure smooth execution of sprints
• Lead product increment planning sprint planning backlog refinement and review sessions to achieve timely delivery Risk Issue Management
• Identify potential risks and issues early working proactively with teams to mitigate and resolve them
• Ensure delivered solutions comply with governance security and compliance standards particularly in a telco B2B and Germany context Key

Qualifications

• Experience 8 years of experience as a Product Owner or similar role preferably in telecom industry projects
• Knowledge and experience about telco B2B business will be preferred Proven experience in delivering end to end ServiceNow solutions e g ITSM ITOM TMT OMT HRSD SecOps CSM etc
• Hands on experience working with international stakeholders particularly in Germany or Europe Skills
• Expertise Strong understanding of ServiceNow platform modules especially TMT and OMT and their applications in telecom business processes
• Familiarity with telecom specific challenges such as order management service delivery and operational efficiencies in B2B contexts
• Expertise in Agile frameworks Scrum SAFe and tools JIRA DevOps etc
• Excellent stakeholder management collaboration and communication skills
• Ability to translate complex telecom business requirements into actionable technical tasks