Customer Service

Systhink Technologies Private Limited is looking for Customer Service to join our dynamic team and embark on a rewarding career journey

Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed

Resolve customer issues, answering questions, and providing information to ensure a positive customer experience

Document customer interactions and outcomes in a clear and concise manner

Proactively identify and escalate issues to the appropriate department, as needed

Collaborate with internal teams to provide the best possible customer experience

Maintain a positive and professional demeanor at all times, even in difficult situations

Excellent written and verbal communication skills

Strong problem-solving and decision-making skills

Ability to work well under pressure and handle difficult customer situations with empathy and professionalism